• I am an intelligent cloud-based IP Telephony Service.
• I provide the highest available voice clarity on every call, everywhere.
• I am highly flexible, uniquely straightforward to use and always there.
• I bring together all the convenience of modern technology into one easy-to-use phone system.
• Using my compatible devices, configure me through my intuitive, state-of-the-art portal.
• Or access me via the desktop or mobile app.

CORE

My core allows you to make and receive calls, leave and access voicemail and provides music-on-hold, as well as hunt groups, so you can use me to support all of your business communications.

COLLABORATION

You can collaborate in real time using my audio conferencing and web based screen sharing. Work together using my group chat function and share or update documents remotely.

SECURITY

I protect my users from fraudulent activity such as hacking or excessive unauthorised call spends, through a number of measures including Exceptional Call Protection (ECP), audits, password management and no dial through from voicemail.

INTEGRATION

Connect me to your IT systems, then I can check your calendar to see if you’re in a meeting, so I can automatically change your availability status and route calls to an alternative destination.

CALL HANDLING

My hunt groups will make sure the right person always answers your call. My call queues play music and hold your callers when people are unavailable to answer the phone immediately, while my custom menus let you direct calls based on the department the caller wishes to contact.

NUMBER MANAGEMENT

Use my portal to choose the number you want, regardless of where your office is located, or if you would rather keep your existing numbers, that’s not a problem. I can move your current numbers to my network for you to use however you want.

Call centre functionality isn’t just for traditional call centres. I can provide support for any business where customer service is a priority.

My Automatic Call Distribution ensures that the right person picks up calls, every time. I evenly disperse calls to agents or I can point inbound calls to individuals with specific skills.  Your callers will never face the frustration of reaching an engaged tone. You can use recordings to express comfort messaging, marketing notifications or out of office information during holiday periods. Callers will be reassured that their call will be answered.

I protect myself from fraudulent activity, such as hacking or excessive unauthorised call spends, through a number of measures including audits, password management and no dial through from voicemail

Exceptional Call Protection

I am always alert, so call volumes and patterns are monitored and reported against a pre-defined threshold, especially for high risk categories, such as premium rate calls. When I detect any unusual call activity, you will receive an immediate alert and I will block any outbound calls from the vulnerable connections. If we agree that fraudulent activity has indeed taken place, we’ll ask you to report the matter to the police for investigation. Fraud is becoming more sophisticated and more common, so my development will need to keep pace. I will be introducing ever more vigilant processes and alerts, to keep you even safer.

Benefit from increased productivity and save money by using my mobile app to access my features on the go, using your smartphone or tablet.

Search your contacts, see who’s available, talk to and instant message your friends and colleagues using my smart easy to use interface.

You control where your calls ring, set your current availability or even set your future availability right from your mobile device without needing to log in to my portal

By combining a suitable headset with my desktop app, you can work more comfortably at your keyboard and enjoy all my features from your screen.