HOSPITALITY

How the hospitality, service and leisure sectors benefit from a tailored OMNIA solution or from any of OMNIA’s add-on product or service modules

  • Hospitality (according to a recent report in The Caterer) is one of the worst industries for cyber-attacks, with a recent survey finding 97% of respondents are not actively training employees in cyber security.
  • Recent findings reflect that the travel and hospitality sectors are top targets for cyber criminals, accounting for over 60% of cyberattacks in certain sectors relating to the two industries.
  • 31% of UK hospitality businesses have experienced a cyberattack or a data breach according to government cybersecurity surveys.
  • 89% of hospitality businesses who were successfully attacked experience more than one attack in a 12-month period.
  • Experts believe the hotel sector is often most targeted for the sheer numbers of personal guest data. For example, In 2019, 10.6 million MGM Resorts guests had their data shared online, and in 2020 the information of 5.2 million guests was stolen from Marriott.
OMNIA - everything your business needs. The affordable all-encompassing network and security solution, only available from SDWAN Solutions

Fully Managed

Flexible

Budget Friendly

OMNIA offers every hospitality business – from small boutique coffee shops with owner run IT, to large fast food chains, restaurants and hotel groups, supply chains, farmers, warehouses and HQs, local or global – the tools they need to succeed in today’s tight environment. With OMNIA, advanced network solutions, top-tier security, sophisticated layers 2, 3 and 4 encryption, and seamless multi-cloud integration, fully managed for you, or co-managed with you, are all now within your reach and are surprisingly budget friendly. Our complete OMNIA solution, or its modular components, ensures your business, data, and reputation remain protected, bolstering your bottom line.

 You, your board, your guests and customers, your internal users, your IT and support department, your shareholders, your CISO and your CFO will all love OMNIA

VENA AND VECTA EDGE

A powerful hardware device that delivers SD-WAN, Security & Data Assurance

  • Desktop or 1u Rack mounted appliances in single or High Availability configuration
  • uCPE with segmented VNF to run multiple services i.e. SD-WAN, Security and Layer 4 encryption simultaneously
  • Available for delivery, install, management and support in 190 countries, incl NBD or 4-hour RMA
  • Available in 3 powerful sizes to suit every site type
  • Devices can take 4 – 10 connections including 1GE and 10GE

Greener solution

Reduces costs

Standardises IT

Reduces IT management

Hospitality benefits from OMNIA’s Vena and Vecta universal edge by enhancing guest experiences through a single device delivering reliable, secure Wi-Fi and connectivity for all operations, from bookings to on-site services

ATOMIUS SD-WAN

Atomius SDWAN

Resilient, always on networks built on intelligent next-generation foundations

  • Pure-play SD-WAN developed by SDWAN Solutions
  • Number of connections only limited by hardware
  • Packet-based dynamic traffic steering
  • Under 0.3s failover between circuits
  • Maintains voice and video sessions during an outage
  • Capable of using 4G as a main connection
  • Best performing solution using Starlink & 4G simultaneously
  • 1 licence covers 10Mbps – 1Gbps throughput
  • Licences are transferable, even between networks
  • 3 licence tiers – suitable for SME to global enterprise

Constantly connected

Money saving

High Speed

Connected back-end

Atomius SD-WAN enhances guest experiences with always-on high-speed internet access, supports seamless operations across properties, and ensures constant access to ERP systems and POS applications promoting secure transactions in a cashless society.

INTEGRATED SASE

SDWAN and SASE Solutions SASE framework

Full Security Framework provided on the edge, in the Cloud or on Premise

A full security framework provided using only best-of-breed vendors

  • ZTNA – Zero Trust Network Access
  • SWG – Secure Web Gateway
  • Firewall-As-A-Service
  • CASB – Cloud Access Security Broker
  • Endpoint protection

Cyber threat protection

Seperated secure WI-FI

Money saving

Centralised policy

In the hospitality sector, OMNIA’s Integrated SASE, with an industry-leading 100% block rate for malware, secures guest data and financial transactions across networks, enhancing guest confidence. It enables seamless and secure Wi-Fi access, protecting against cyber threats. This approach ensures business continuity, supports compliance with data protection regulations, and maintains the integrity of digital services offered to guests, crucial for preserving brand reputation and customer trust in a highly competitive industry.

DATA ASSURANCE

SDWAN and SASE SOLUTIONS Data ASSURANCE Layer 2, layer 3 and Layer 4 encryption

True Zero Trust Layers 2,3 and 4 encryption protects your data in your network, in the Cloud & in transit

Classify & protect sensitive data across any network with zero impact to performance, scalability or operational visibility.

  • Layers 2,3 and 4 data assurance encryption
  • Operates independently of applications & the underlying network
  • Enables data assurance, including encryption of data in transit
  • Protects against double extortion ransomware
  • Protects data North to South (WAN) and East to West (LAN)
  • Your data becomes worthless if compromised

Protects data in transit

Data compliance

Protects reputation

Customer trust

In the hospitality industry, OMNIA’s Data Assurance Layer 4 encryption plays a crucial role in protecting guest information, financial transactions, and confidential business data across online booking systems and guest services networks. It ensures secure communication between hotels, guests, and service providers, enhancing customer trust and compliance with data protection regulations. This level of security is key to preventing data breaches and cyberattacks that could damage the reputation and financial stability of businesses in the hospitality sector.

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SDWAN CLOUD

SDWAN AND SASE SOLUTIONS SDWAN CLOUD

Your purpose-built, in-country, secure, intelligent gateway to the connected world

  • Multi-tenant or dedicated Cloud gateway for SD-WAN, local in-country Cloud security, remote access, IoT hub & more
  • Use SDWAN CLOUD to connect to every IaaS and SaaS provider instance – delivering true Multi-Cloud
  • Connection to over 900 data centres internationally on a consumption-based billing model – monthly commit or PAYU
  • Seamlessly connect and secure your IoT devices

Data sovereignty

Integrates digital services

Faster access

Data Compliance

In the hospitality industry, OMNIA’s SDWAN Cloud multi-cloud access and in-country cloud gateways empower businesses to enhance guest experiences through personalized services and seamless operations. It facilitates secure and efficient management of bookings, customer data, and service offerings across multiple locations. This technology ensures compliance with local data protection laws, optimizes operational efficiency, and supports the secure integration of new digital services, crucial for maintaining high standards of guest satisfaction and competitive advantage in a rapidly evolving market.

SDWAN CONNECT

SDWAN and SASE Solutiosn SDWAN Connect

Resilient connections from anywhere to anywhere on the planet – using all available technologies

  • Fully Managed as part of a solution, or individual circuits – wires only
  • Single point of contact for entire network incl 24 x 7 x 365 pro-active support
  • Short-term contracts available to support our exclusive ReTech guarantee
  • Solutions designed per site to provide maximum technical and commercial benefit
  • Resilient Multi-vendor options so you are never reliant on a single carrier
  • Fully integrated with Edge Connect – end-to-end connectivity to 900 DC locations

Customer experience

Smart Buildings

Personalisation

Security monitoring

SDWAN and SASE Connect ensures continuous access to best in class connectivity solutions and providers. This empowers hospitality businesses to enhance guest experiences, boost operational efficiency, and prioritize guest safety and security. By implementing smart building solutions and personalizing guest interactions, businesses maintain operational continuity. This commitment drives competitiveness and success in the ever-evolving hospitality industry

Click here to show detailed benefits to the hospitality and service industry

Guest Experience Enhancement: SDWAN and SASE Connect’s resilient connectivity ensures seamless access to high-speed internet and digital services for guests, enhancing their overall experience. From online bookings to in-room entertainment and mobile check-in/out, reliable connectivity enables hotels to provide personalized and convenient services that meet guest expectations.

Operational Efficiency: SDWAN and SASE Connect’s resilient connectivity supports efficient hotel operations, including property management systems, housekeeping management, and inventory control. With reliable network connections, hotel staff can streamline processes, automate tasks, and optimize resource utilization, leading to improved operational efficiency and cost savings.

Guest Safety and Security: SDWAN and SASE Connect’s resilient connectivity solutions include advanced security features and surveillance systems that enhance guest safety and security. Hotels can monitor public areas, parking lots, and entry points in real-time, detect potential threats or incidents, and respond quickly to ensure the safety and well-being of guests and staff.

Smart Building Management: SDWAN and SASE Connect’s resilient connectivity enables the implementation of smart building technologies, such as energy management systems, HVAC control, and lighting automation. Hotels can optimize energy usage, reduce operational costs, and create comfortable and sustainable environments for guests while minimizing environmental impact.

Data Analytics and Personalization: SDWAN and SASE Connect’s resilient connectivity facilitates the collection and analysis of guest data to gain insights into preferences, behaviours, and trends. Hotels can use this data to personalize guest experiences, tailor marketing campaigns, and anticipate guest needs, enhancing guest satisfaction and loyalty.

Business Continuity and Disaster Recovery: SDWAN and SASE Connect’s resilient connectivity ensures business continuity in the event of network outages, cyberattacks, or natural disasters. With redundant network connections and failover mechanisms in place, hotels can maintain essential services, communication channels, and guest support systems, minimizing disruptions and protecting their reputation.

OMNIA XDR

SDWAN and SAE Solutions - OMNIA XDR

A sophisticated cybersecurity solution that delivers round-the-clock monitoring and remediation.

  • Accelerated threat detection and response technology, boosted with AI
  • Integrates data from OMNIA SASE as well as Atomius SD-WAN devices
  • Easily extended to include endpoints, networks, cloud environments, and LAN devices
  • Ensures proactive risk management and mitigation across your entire digital landscape
  • Enhance your cybersecurity defences with predictive intelligence.

Protect data

Threat detection

Around the clock

Strengthen security

OMNIA XDR integrated into an OMNIA solution, or Atomius SD-WAN product (and extended to your LAN devices and endpoints) empowers hospitality businesses by strengthening their cybersecurity defences, protecting guest data and payment transactions, ensuring operational continuity, enhancing the guest experience, achieving regulatory compliance, and manage brand reputation, ultimately enabling them to provide a secure and memorable stay for their guests in a connected environment.

Click here to show detailed benefits to the hospitality & service industry

Guest Data Protection: Hospitality businesses handle sensitive guest information, including personal details, payment information, and reservation records. By integrating OMNIA XDR with Atomius SD-WAN, hotels and resorts can enhance their cybersecurity defences by continuously monitoring network traffic, detecting potential threats, and mitigating risks, thus safeguarding guest data against unauthorized access and data breaches.

Payment Security: With the rise of online bookings and contactless payments, ensuring the security of payment transactions is crucial for hospitality businesses. OMNIA XDR integrated with Atomius SD-WAN helps protect payment systems from cyber threats such as malware, ransomware, and payment fraud by monitoring network traffic, detecting anomalies, and enforcing security policies, thereby safeguarding guest transactions and protecting the hotel’s reputation.

Operational Continuity: Hospitality operations rely heavily on interconnected systems, including reservation systems, point-of-sale (POS) terminals, and guest services. OMNIA XDR integrated with Atomius SD-WAN helps ensure operational continuity by protecting these systems from cyber threats, minimizing downtime, and maintaining continuous availability of essential services, even in the face of cyberattacks or disruptions.

Guest Experience Enhancement: Providing a seamless and secure guest experience is essential for hospitality businesses. OMNIA XDR integrated with Atomius SD-WAN helps enhance the guest experience by ensuring reliable and secure connectivity for guest Wi-Fi networks, enabling seamless access to entertainment, communication, and business services, while protecting guest privacy and confidentiality.

Compliance with Regulations: Hospitality businesses must comply with regulations related to data protection, payment security, and guest privacy, such as GDPR and PCI DSS. OMNIA XDR integrated with Atomius SD-WAN helps hotels and resorts meet compliance obligations by providing continuous monitoring, logging, and reporting capabilities essential for demonstrating adherence to regulatory standards and industry best practices.

Brand Reputation Management: Any security incident or data breach can have a significant impact on a hospitality business’s reputation and brand image. OMNIA XDR integrated with Atomius SD-WAN helps mitigate the risk of security incidents by detecting and responding to threats in real-time, minimizing the potential damage to the hotel’s reputation and preserving guest trust and loyalty.

SASE REMOTE

SDWAN and SASE Solutions SASE REMOTE deviceless SD-WAN client

Deviceless ZTNA keeping your entire remote workforce connected and protected

  • SASE REMOTE is deviceless – the form factor is a downloadable client which sits directly on the worker’s Windows laptop

  • SASE REMOTE uses multiple connectivity types simultaneously (Wi-Fi, 4G, broadband) with sub-second failover

  • Direct internet breakout from SDWAN CLOUD – optimising cloud and SaaS user experience by-passing Data Centres

  • Secure, robust connectivity with no VPN concentrator to manage or purchase

  • End-to-end secure solution protects users, your data and your network when your staff are working outside of the office

  • Traffic logging – full visibility to your users’ access and Internet usage

Multi-location

Compliance

Cost effective

Zero Trust Access

SASE Remote’s deviceless SD-WAN client with true Zero Trust remote access offers the hospitality industry secure remote access for staff, remote management of multiple locations, enhanced guest experiences, compliance with data protection regulations, cost-effective remote solutions, and business continuity resilience, empowering hospitality businesses to deliver exceptional guest services and drive operational efficiency in a secure and connected environment.

Click here to show detailed benefits to the hospitality & service industry

Hospitality businesses rely on various systems and applications for day-to-day operations, including property management systems (PMS), reservation platforms, and guest service applications. SASE Remote ensures secure remote access to these critical systems for staff members, such as front desk agents, housekeeping staff, and managers, without relying on traditional VPNs. This reduces the risk of cyber threats, data breaches, and unauthorized access, ensuring the confidentiality of guest information and maintaining operational continuity.

Remote Management of Multiple Locations: Hospitality chains often operate multiple properties or hotel brands across different locations, requiring centralized management and oversight. SASE Remote enables managers and executives to securely access management systems, performance dashboards, and communication tools from any location, facilitating remote management of multiple properties, staff scheduling, and performance monitoring. This enhances operational efficiency, guest satisfaction, and brand consistency across the hospitality portfolio.

Enhanced Guest Experience: Hospitality businesses strive to deliver exceptional guest experiences by providing personalized services, seamless check-in/check-out processes, and efficient customer support. SASE Remote enables hospitality staff to securely access guest profiles, reservation details, and loyalty program information from any location, allowing them to personalize guest interactions, anticipate needs, and provide timely assistance, thus enhancing guest satisfaction and loyalty.

Compliance with Data Protection Regulations: The hospitality industry is subject to regulatory requirements related to data protection, such as GDPR and CCPA, which mandate the protection of guest privacy and personal information. SASE Remote helps hospitality businesses maintain compliance with data protection regulations by providing secure remote access to guest data, payment systems, and reservation platforms, ensuring the confidentiality and integrity of guest information, thereby avoiding legal liabilities and reputational damage.

Cost-Effective Remote Solutions: Traditional VPN solutions can be costly to deploy and manage, especially for hospitality businesses with distributed staff and remote properties. SASE Remote offers a cost-effective remote access solution that eliminates the need for dedicated VPN hardware and simplifies remote access management through a centralized cloud-based platform. This reduces infrastructure costs and administrative overhead, allowing hospitality businesses to allocate resources more efficiently towards guest services and guest experience enhancements.

Business Continuity and Crisis Management: Hospitality businesses must maintain operational continuity and guest services during emergencies, natural disasters, or public health crises, such as pandemics. SASE Remote ensures business continuity by providing secure remote access to essential systems and communication tools during emergencies or crisis situations, enabling hospitality staff to coordinate response efforts, communicate with guests, and manage operations efficiently, even in challenging or remote environments.

OMNIA IOT

SDWAN AND SASE SOLUTIONS OMNIA IOT

Securely connect your devices to clouds, data centres and offices worldwide, bypassing the Internet

  • Securely connect your IOT devices to your network
  • Connect back to any location bypassing the public Internet
  • Reduce the threat of cyber-attacks on IOT devices
  • Use OMNIA IOT to build a secure payment network for POS units

Enhanced security

Closed network

Streamlined operations

Build secure payment network

By utilizing OMNIA IOT, the hospitality industry can achieve heightened security, improved connectivity, streamlined operations, enhanced guest experiences, and secure payment processing, all of which contribute to increased competitiveness and success in the hospitality industry.

Click here to show detailed benefits to the hospitality & service industry

Enhanced Security: By securely connecting IoT devices to the OMNIA network, bypassing the general Internet, the risk of cyber-attacks is greatly. OMNIA IOT thus helps protect sensitive guest data and infrastructure, bolstering overall security protocols.

Improved Connectivity: OMNIA IOT bypasses the public Internet to connect directly back to any SDWAN Cloud gateway location where data then enters your closed network. This ensures reliable communication between various monitoring sensors, devices and systems within the hospitality environment, promoting operational efficiency and guest satisfaction.

Streamlined Operations: With secure connectivity and reduced cyber-attack risks, hospitality businesses can streamline their operations, focusing on delivering exceptional guest experiences rather than grappling with connectivity issues or security concerns.

Enhanced Guest Experience: The seamless integration facilitated by OMNIA IOT allows for personalized guest interactions and smart building solutions. This enables hospitality businesses to tailor services and amenities to individual guest preferences, ultimately enhancing the overall guest experience.

Secure Payment Network: OMNIA IOT can be leveraged to build a secure payment network for point-of-sale (POS) units, safeguarding financial transactions and customer payment data. This not only ensures compliance with industry regulations but also fosters trust and confidence among guests regarding payment security.

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